Frequently Asked Questions
Do you offer refunds?
Shopify doesn't offer theme refunds (read Shopify's terms). Nor do we. If you get a copy of the theme, since it's a digital good, it's impossible for you to send it back to us. Which means when you buy the theme, you own your copy forever. That's why we can't offer any refund. Also, your license is either valid for 1, 3 or 10 stores depending on the license type that you purchased. Our demo stores reflect the capabilities of the theme, explore them before purchasing. 
Can you customize my theme for me?
Yes, we can both setup and customize your them for you, there is an additional cost, but it might be less think.  Send us an email at support@synthjet.com
How do I install and setup the theme?
After purchasing the theme you will have access to the members area with video tutorials of theme configuration as well as valuable info on why you would want to use parts of the theme.
How do new updates to themes work?
Each update and implementation requires a fresh setup of the theme.  This is a limitation with all of Shopify's themes.  While everyone wants an easier way to do this, we have yet to see a way.  There are some things you can do to reduce the level of effort, like saving banners and logos in one spot for easier setup.  This is one of the reasons we make setup out of the box so easy.  
Do you offer support?
We have a library of videos for setup and configuration.  Shopify also has a large library of resources, this is once of the reasons we choose to leverage their platform.  After joining you also get access to a user group. This will cover 99% of your questions.  If for some reason you need special assistance for store configuration contact us at support@synthjet.com and we can offer custom quote for work. 
Can I resell the theme?
Bottom line is that you are not allowed to sell licenses of the theme.  If you sell your store all the terms and policies follow transfer with it to the new owner.  If you have more questions please see our License and Usage page.
Can I use the images and content on your demo sites?
You will need to select from the stock images Shopify provides.  Each image has it's own licensing and what we provide within the theme files you may use.  Outside of that you should follow the terms of use for media and copy. 
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Disclaimer: We make every reasonable attempt to provide the fastest and most effective theme for conversions. However, there are many extenuating circumstances that affect speed and conversion, therefore we cannot guarantee specific results. We have made our best effort to use the latest technology techniques to increase speed, build our code lean and from scratch, as well as be hypercritical of features in order to make the best theme possible. Most importantly we walk the talk and use our own products. 
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